REFUNDS POLICY
The Strawberry Store sells seeds and plants that are living organisms. Our seeds are tested annually for germination and all seeds that are sold meet minimum germination standards of 60%. The seeds are refrigerated continuously. We cannot guarantee germination percentages because the critical factors in this process are out of our control. We will replace seeds that have been shown by multiple customers and our nursery to be substandard. We will not give refunds for the seeds or for shipping charges.

Our nursery has been licensed by the Delaware Department of Agriculture Nursery Department and all shipment will include a copy of the appropriate forms.  All plants leaving our facilities meet this deparment's standards and are inspected annually. We cannot guarantee plant viability after the customer has taken possession and cannot be responsible for handling by the carrier or for delays in shipment. We will replace plants that do not meet these standards but will not give a refund or accept returns.

INTERNATIONAL SEED ORDERS
For international shipment of seeds, the customer is responsible for determining if there are restrictions to receipt of the seeds ordered. We cannot be responsible for government officials confiscating the seeds.

SHIPPING POLICY
We ship seeds via First Class USPS mail domestically and First Class International mail. We ship plants via the USPS by priority mail and occassionally by express mail. If you receive a shipment that has been damaged, immediately notify the carrier, take pictures and report the situation to us so we can file a claim with the carrier.

Upon special request we can ship with other carriers. Other carriers are frequently used when a customer has an account with that carrier. There usually is no extra charge for  using other carriers but that policy is subject to change.